Terms & Conditions
Last updated: 6 September 2026
These Terms & Conditions govern the provision of cleaning services by LabakePro Cleaning Ltd and the use of our website.
Please read these terms carefully before booking or using our services. By accepting a quotation, making a booking or instructing us to provide cleaning services, you agree to these Terms & Conditions.
1. About Us
LabakePro Cleaning Ltd is registered in England and Wales under Company Number 17034970.
Registered Office:
19 Kennington Close
Gillingham
ME8 6QL
United Kingdom
Email: info@labakeprocleaning.co.uk
Telephone: 07818 192836
We provide professional domestic and commercial cleaning services across Kent and London.
In these Terms, “LabakePro”, “we”, “us” and “our” mean LabakePro Cleaning Ltd, and “customer”, “you” and “your” mean the person or organisation requesting or purchasing our services.
2. Our Cleaning Services
Our services may include:
- Domestic Cleaning
- Commercial Cleaning
- Deep Cleaning
- End of Tenancy Cleaning
- Carpet & Upholstery Cleaning
- Post-Construction Cleaning
- Other cleaning services agreed with the customer
The precise scope of work will depend upon the service selected and any quotation, booking confirmation or other written agreement between you and LabakePro.
3. Quotations
Quotations are based on the information provided by the customer regarding the property, its size and condition, the cleaning service required and any additional requirements.
Unless otherwise stated, quotations are estimates based upon the information available to us when the quotation is prepared.
If the property, workload or requirements are materially different from those described when the quotation was provided, we may discuss an adjustment to the price or scope of work with you before undertaking additional work.
A quotation does not constitute a confirmed booking until it has been accepted and the booking has been confirmed by LabakePro.
4. Bookings
A booking is confirmed when LabakePro accepts your booking request and provides confirmation.
We may require certain information before confirming a booking, including:
- Customer name and contact details
- Property address
- Type of cleaning required
- Property size or relevant details
- Preferred date and time
- Access arrangements
- Any special cleaning requirements
You are responsible for ensuring that information supplied to us is accurate and complete.
5. Prices and Payment
The price payable will be the price agreed when your booking or quotation is confirmed, subject to any subsequently agreed changes.
Any additional work requested by the customer that falls outside the agreed scope may incur an additional charge.
Payment must be made using a payment method accepted by LabakePro and within the timeframe stated on the quotation, invoice or booking confirmation.
For commercial or recurring services, separate payment arrangements may be agreed in writing.
We reserve the right to require a deposit or advance payment for certain bookings.
6. Access to the Property
The customer must ensure that our cleaning team can gain safe and reasonable access to the property at the agreed time.
Where keys, access codes or other access arrangements are provided, these should be communicated securely.
If we cannot gain access at the agreed time through circumstances outside our reasonable control, the booking may be treated as a late cancellation and a charge may apply where this has been communicated to the customer.
Customers should ensure that appropriate parking arrangements are available where reasonably necessary to perform the service.
Any parking charges or other unavoidable access costs should be agreed where applicable.
7. Customer Responsibilities
Before our cleaners arrive, customers should where reasonably practicable:
- Provide safe access to the areas to be cleaned
- Remove valuable, fragile or highly sentimental items
- Secure confidential documents and personal possessions
- Inform us about delicate or specialist surfaces and materials
- Inform us of known hazards at the property
- Ensure utilities required to perform the service are available
- Keep children and pets appropriately supervised while cleaning is taking place
Customers should tell us before cleaning begins about any surfaces, furnishings or items requiring specialist treatment.
8. Cleaning Products and Equipment
Unless otherwise agreed, LabakePro may provide the cleaning products and equipment reasonably required to perform the booked service.
We will use reasonable care when selecting and using cleaning products.
If a customer requests that we use products or equipment supplied by the customer, LabakePro will not be responsible for damage caused by an inherent defect in, or inappropriate characteristics of, those products or equipment where we have used them reasonably in accordance with the customer’s instructions.
Customers should inform us in advance of relevant allergies, sensitivities or specific product restrictions.
9. Moving Furniture and Heavy Items
Our cleaners are not normally required to move excessively heavy furniture, appliances or other items that cannot reasonably and safely be moved by one person.
Where cleaning behind or underneath such items is required, appropriate arrangements should be discussed before the service.
We may decline to move an item where doing so could reasonably create a risk of injury or damage.
10. Cancellations and Rescheduling
We understand that circumstances change.
Customers who need to cancel or reschedule should contact LabakePro as soon as reasonably possible.
Cancellation charges may apply to late cancellations or where our cleaning team has already been allocated or dispatched.
The applicable cancellation period and any cancellation charge should be communicated to the customer before the booking is confirmed.
Nothing in these Terms affects any statutory cancellation rights a consumer may have under applicable UK consumer law.
11. Late Arrival and Delays
We make reasonable efforts to attend at the agreed time.
Occasionally, circumstances outside our reasonable control—including traffic, severe weather, emergencies or delays at an earlier appointment—may affect arrival times.
Where a significant delay occurs, we will endeavour to notify the customer as soon as reasonably practicable.
12. Cleaning Standards and Satisfaction
We aim to provide cleaning services to a professional standard and welcome customers raising concerns promptly.
If you believe an area covered by the agreed service has not been cleaned to a reasonable standard, please contact us as soon as reasonably possible after the service.
Where appropriate, we may inspect the issue and, where the service has not been performed with reasonable care and skill, may offer an appropriate remedy.
Customers should give us a reasonable opportunity to investigate and, where appropriate, rectify a genuine service issue.
Nothing in this section limits your statutory rights.
13. End of Tenancy Cleaning
End of Tenancy Cleaning is intended to provide a thorough professional clean based on the scope agreed with the customer.
However, LabakePro cannot guarantee:
- The return of a tenancy deposit
- The outcome of an inventory inspection
- A landlord or letting agent’s decision
- Removal of permanent staining, damage or deterioration
- Restoration of items affected by ordinary wear and tear
Any particular requirements from a landlord, letting agent or inventory company should be supplied to us before the service where possible.
14. Carpet & Upholstery Cleaning
Customers must tell us about known stains, previous treatments, damage or concerns relating to carpets and upholstery before cleaning begins.
Although we will use reasonable care and appropriate cleaning methods, we cannot guarantee removal of every stain, mark, odour or discolouration.
Results can depend upon factors including the material, age, condition, previous treatment and nature of the stain.
Some carpets and fabrics may require drying time following treatment.
15. Post-Construction Cleaning
Post-Construction Cleaning assumes that building or renovation work has reached a stage at which cleaning can safely be undertaken.
The customer is responsible for ensuring that:
- The site is reasonably safe
- Major construction waste has been removed unless its removal forms part of our agreement
- Contractors will not materially interfere with completed cleaning
- Appropriate access and utilities are available
Additional cleaning required because construction work continues after an area has been cleaned may be chargeable separately.
16. Commercial Cleaning
Commercial cleaning services may be subject to a separate quotation, service specification or written agreement.
Where such an agreement exists, its specific terms will apply alongside these Terms & Conditions. If there is a direct conflict, the specifically agreed written commercial terms will normally take precedence.
17. Damage and Breakages
LabakePro will exercise reasonable care when working at your property.
If you believe that our team has damaged an item or property, please notify us as soon as reasonably possible and provide sufficient information to allow us to investigate.
We may request photographs, receipts or other reasonable evidence relating to a claim.
We will consider claims in accordance with the circumstances, applicable insurance arrangements and the customer’s statutory rights.
We are not responsible for pre-existing damage, ordinary wear and tear, inherent defects or damage that could not reasonably have been avoided through the exercise of reasonable care and skill.
18. Valuable and Fragile Items
Customers should secure particularly valuable, fragile, irreplaceable or sentimental items before cleaning begins.
Where an item requires specialist cleaning or handling, you must inform us before we undertake work involving that item.
We reserve the right not to clean an item where we reasonably believe doing so could cause damage.
19. Health and Safety
We are committed to providing services in a safe manner.
Our cleaning personnel may refuse to undertake work that they reasonably believe presents a significant health or safety risk.
Customers must inform us of known hazards, including unsafe structures, hazardous substances, exposed electrical hazards or other circumstances that could reasonably affect the safety of our personnel.
20. Our Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
For consumers, nothing in these Terms excludes or restricts your statutory rights.
Subject to applicable law, LabakePro will not be responsible for losses that were not reasonably foreseeable when the contract was entered into or that result from circumstances outside our reasonable control.
Where services are supplied to a business customer, additional limitations of liability may be specified in the relevant commercial agreement.
21. Events Outside Our Control
We will not be responsible for a failure or delay in providing services caused by circumstances outside our reasonable control.
These may include severe weather, transport disruption, illness or emergencies, utility failures, government restrictions or other events that could not reasonably have been prevented.
Where possible, we will contact affected customers and make reasonable efforts to rearrange the service.
22. Personal Information
Personal information provided to LabakePro will be handled in accordance with our Privacy Policy and applicable UK data-protection law.
Our Privacy Policy is available separately on our website.
23. Website Use
The information provided on our website is intended for general information about LabakePro and our services.
We make reasonable efforts to keep website information accurate and current but do not guarantee that every item of information will always be complete or error-free.
Prices, services, availability and service areas may change from time to time.
24. Intellectual Property
Unless otherwise stated, website content including text, branding, graphics and original material belongs to LabakePro Cleaning Ltd or is used with appropriate permission.
Website content must not be reproduced, distributed or commercially exploited without permission except where permitted by law.
25. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, availability, security or practices of third-party websites.
26. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applicable to a particular booking will normally be the version in effect when the booking was made, unless a subsequent change is agreed or required by law.
The latest website version will display its most recent update date.
27. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you retain any rights regarding jurisdiction that applicable consumer law provides.
28. Contact Us
Questions about these Terms & Conditions or our cleaning services can be directed to:
LabakePro Cleaning Ltd
19 Kennington Close
Gillingham
ME8 6QL
United Kingdom
Company Number: 17034970
Email: info@labakeprocleaning.co.uk
Telephone: 07818 192836